To provide you, our very important customer, with access to the status of your orders, we ask you to enter your customer account number, Bill-To PO Number and your 5 digit Bill-To zip code. Only United States customers need to enter their zip code.

Your account number can be found on any of your invoices, or by calling our Customer Service department at (314) 647-6200. We will call you back with the account number.

The Bill-To PO number is your internal PO that you provided us at the time your order was placed. Please do not enter dashes, spaces, or leading zeroes in your Bill-To PO number. Please also use the number Zero in place of the letter "O". Please capitalize all alphabetical letters in your Bill-To PO number. We append "RPL" for replacement orders and "SHTG" for shortage orders.

This information is updated continually throughout the day.

If you have any questions, please call our Customer Service Department or email us at Email Carr Lane.

Special Notes:

We are unable to provide detailed shipping information or tracking links for products shipped from our Carr Lane Roemheld joint venture operation. We will show updates to the status of the order lines. For the detailed shipping information on these products, please contact our Customer Service department at (314) 647-6200.

If you find any discrepancies, such as incorrect quantities or parts, please contact our Customer Service department immediately at (314) 647-6200.

Under "Shipping Lines" we currently will provide you with the Waybill link for the following shippers:
Airborne
American Freightways
BAX Global
DHL
Emery Worldwide
Federal Express
K&R Express Systems
United Parcel Service
Yellow Freight

Just click on the Waybill link and we will take you to the respective Website and start the tracking process for you.